Last Updated: August 12, 2026
At LacJet, we work to get your order to you as quickly and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders placed on LacJet.com, both within India and internationally.
1. Order Processing Time
- All orders are processed within [1–2 business days] of order confirmation and payment verification.
- Orders are not processed or shipped on Sundays and public holidays.
- During sale periods, promotions, or high order volumes, processing may take slightly longer. We will notify customers of any significant delay.
2. Domestic Shipping (Within India)
- We currently ship to all serviceable pin codes across India.
- Estimated delivery time for domestic orders is [4–10 business days] from the date of dispatch, depending on the delivery location.
- Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation. Orders above a certain value may qualify for free shipping, where applicable.
3. International Shipping
- LacJet ships select products to international destinations.
- Estimated delivery time for international orders is [7–15 business days], depending on the destination country, customs processing, and local courier handling.
- International shipping charges are calculated at checkout based on destination, product weight, and dimensions.
- Customers are responsible for any customs duties, import taxes, or fees levied by their country’s customs authority. These charges are not included in the product price or shipping cost and are collected separately by the courier or customs department.
- As stated in our Returns and Refund Policy, international orders are final sale and are not eligible for return or exchange.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation with tracking details via email/SMS.
- You can track your order status using the tracking link provided or by logging into your LacJet account.
- If tracking information is not updated within a reasonable time, please contact our support team with your order ID.
5. Shipping Delays
While we aim to meet all estimated delivery timelines, delays may occasionally occur due to factors beyond our control, including but not limited to:
- Courier or logistics network delays
- Customs clearance (for international orders)
- Natural events, weather disruptions, or public holidays
- Incorrect or incomplete shipping address provided by the customer
We will make reasonable efforts to keep customers informed in case of any significant delay.
6. Incorrect Shipping Address
Please ensure your shipping address is accurate and complete at the time of order. LacJet is not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated address information provided by the customer. Additional charges may apply if a package needs to be reshipped due to an address error.
7. Multiple Shipments
If your order contains multiple items, they may be shipped separately from different warehouses or suppliers. In such cases, you may receive your items in separate packages, possibly on different dates, without any additional shipping cost.
8. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to the customer’s unavailability or an incorrect address, the courier may make additional attempts as per their standard process. If the package is returned to LacJet after multiple failed attempts, we will contact the customer to arrange re-shipment, which may involve additional shipping charges.
9. Contact Us
For any questions regarding shipping, delivery timelines, or tracking, please reach out to us:
LacJet Shop No. 20, Sonia Vihar, Delhi – 110094, India
